Refund and Returns Policy

Overview

Thank you for shopping at FaithJCom online store (“website”). We are committed to providing you with a hassle-free and satisfying shopping experience. In the event that you need to return a product, we have outlined our return policy below for your reference.

1. Eligibility for Returns:

• We accept returns within 30 days from the date of delivery.
• The product must be in its original condition, unused, and in the same packaging as received.
• Proof of purchase, such as the order number or receipt, is required for all returns.

2. Return Process:

To initiate a return, please follow these steps:

• Contact our customer service team at contact us center to request a return authorization.
• Provide your order number, the item(s) you wish to return, and a brief explanation for the return.
• Our team will provide you with a return authorization and instructions for packaging and shipping the item(s) back.

3. Return Shipping:

• The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
• We recommend using a trackable shipping method to ensure that the returned item(s) reach us safely.

5. Inspection and Processing:

• Once we receive the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
• If the return is approved, we will process the refund or exchange within 3 days. Refunds will be issued in the original payment method used during the purchase.

6. Refunds:

• Refunds will include the purchase price of the returned item(s) and any applicable taxes, excluding original shipping charges.
• Depending on your payment method and financial institution, it may take additional time for the refund to be reflected in your account.

7. Exchanges:

• If you wish to exchange an item for a different size, color, or variant, please indicate this when initiating the return. Exchanges are subject to availability.

8. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team within 1 – 2 days of receiving the product. We will provide instructions for returning the item or seeking a replacement.

9. Customer Support: For any questions, concerns, or assistance with the return process, please reach out to our customer service team at contact us center.

This return policy is designed to ensure fairness and transparency in the return process. We reserve the right to update or modify this policy

Need help?

Contact us at contact us center for questions related to refunds and returns.